100% Lab Cancellation Refund
Cancel any diagnostic test or package appointment prior to sample collection and receive a 100% full refund with zero processing deductions.
7-Day Product Returns
Damaged, broken seal, or incorrect health supplement? Notify us within 7 days for a doorstep exchange or instant refund.
Fast 24–48hr Processing
Approved refunds are triggered instantly to your original payment method (UPI, Netbanking, Cards) within 24 to 48 banking hours.
Terms of Cancellation & Refunds
At Winzou Health, our patient satisfaction guarantee ensures you never pay for a service or product you did not receive as promised.
1. Diagnostic Tests & Preventive Health Packages
- Prior to Sample Collection: Free cancellation anytime up to 1 hour before scheduled phlebotomist arrival. 100% refund will be credited.
- After Sample Collection: Once blood or urine specimens have been barcoded and transported to the laboratory, tests undergo chemical processing and cannot be cancelled.
2. Doctor Teleconsultations
Appointments can be rescheduled or cancelled free of charge up to 1 hour prior to the scheduled call. In the rare event that a consulting doctor fails to connect within 15 minutes of your slot, a full refund or priority reschedule is guaranteed.
3. Health Supplements & Wellness Products
Orders can be cancelled anytime before dispatch from your account dashboard. For delivered products, returns are accepted within 7 days in original packaging with seals intact. For damaged or defective goods, photo verification is sufficient to initiate a free replacement or complete refund.
4. How to Request a Refund
You can request an instant cancellation through your Patient Dashboard > Order History or simply call our billing helpline at +91 888 123 4567.
