Welcome to Winzou Health. By accessing or using our website, mobile application, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. About Winzou Health

Winzou Health is a digital healthcare platform that facilitates access to healthcare services including diagnostic testing, doctor consultations, medicine delivery, home nursing, and related services through partnered healthcare providers.

Winzou Health itself does not provide medical diagnosis or treatment.

2. Acceptance of Terms

By using our services, you confirm that:

  • You are at least 18 years of age, or using the service under parental/guardian supervision

  • You agree to these Terms & Conditions and all applicable laws and regulations

If you do not agree, please do not use our services.

3. Nature of Services

  • Winzou Health acts as a facilitator between users and healthcare service providers such as doctors, labs, pharmacies, and nursing staff

  • Medical advice is provided solely by registered medical practitioners

  • Online consultations are not a substitute for emergency or critical care

For medical emergencies, please contact local emergency services immediately.

4. User Responsibilities

Users agree to:

  • Provide accurate and complete personal, contact, and medical information

  • Use the platform only for lawful purposes

  • Follow medical advice strictly as prescribed by healthcare professionals

Winzou Health is not responsible for issues arising from incorrect or incomplete information provided by users.

5. Appointments & Bookings

  • All bookings are subject to availability of service providers

  • Appointment times are indicative and may change due to operational or medical reasons

  • Winzou Health reserves the right to reschedule or cancel bookings when necessary

6. Payments

  • Payments can be made via UPI, online payment gateways, or Cash on Delivery (where applicable)

  • Prices displayed are inclusive of applicable charges unless stated otherwise

  • Winzou Health reserves the right to revise pricing at any time

7. Cancellations & Refunds

  • Cancellations must follow the Cancellation & Refund Policy published on our website

  • Refunds, if applicable, will be processed within 5–7 working days

  • No refunds will be provided for completed services

8. Medicine Delivery & Home Nursing

  • Medicine delivery timelines depend on availability and location

  • Home nursing services are provided by trained professionals based on doctor prescriptions

  • Winzou Health is not responsible for misuse of medicines or services beyond prescribed instructions

9. Data & Privacy

  • User data is collected and processed as per our Privacy Policy

  • Medical and personal data is shared only with authorized service providers

  • Winzou Health follows reasonable security practices to protect user information

10. Limitation of Liability

Winzou Health shall not be liable for:

  • Medical outcomes resulting from consultations or treatments

  • Delays caused by external factors beyond reasonable control

  • Any indirect, incidental, or consequential damages

11. Intellectual Property

All content on the website and app, including logos, text, graphics, and software, is the property of Winzou Health and may not be used without written permission.

12. Modification of Terms

Winzou Health reserves the right to modify these Terms & Conditions at any time. Continued use of the platform after updates constitutes acceptance of the revised terms.

13. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Karnataka.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact:

📍 Registered Office:
Deshpande Nagar, Hubli – 580029, Karnataka

📞 Mobile: +91 94811 98609
📧 Email: winzouhealth@gmail.com