Winzou Health is committed to ensuring timely and safe delivery of medicines, healthcare products, and efficient coordination of home-based medical services. This policy explains how shipping and service delivery are handled on our platform.

1. Service Areas

Winzou Health currently provides services in:

  • Hubli

  • Shivamogga

  • Davangere

We are expanding to additional locations across Karnataka in phases. Availability of services may vary by location.

2. Medicine & Healthcare Product Delivery

Delivery Timelines

  • Medicines and healthcare products are generally delivered on the same day or next working day, depending on location, availability, and order time.

  • Delivery timelines may vary during peak demand, public holidays, or due to unforeseen circumstances.

Order Processing

  • Orders are processed only after prescription verification (where required).

  • Medicines are sourced from authorized local pharmacies and packed securely.

Delivery Charges

  • Delivery charges, if applicable, will be clearly shown at the time of checkout.

  • Any promotional free-delivery offers will be subject to terms mentioned at the time.

3. Diagnostic Sample Collection (Home Visit)

  • Home sample collection is scheduled as per the selected time slot during booking.

  • Our trained phlebotomist will visit the provided address for sample collection.

  • If the patient is unavailable at the scheduled time without prior notice, the appointment may be cancelled or rescheduled, and charges may apply.

4. Home Nursing & Patient Care Services

  • Home nursing services are scheduled based on availability of nursing staff and patient requirements.

  • Service duration, frequency, and scope will be communicated clearly before confirmation.

  • Delays due to medical emergencies, traffic, or weather conditions will be informed wherever possible.

5. Delays & Service Interruptions

Winzou Health shall not be held responsible for delays caused by:

  • Natural calamities or weather conditions

  • Traffic disruptions or local restrictions

  • Incorrect address or contact details provided by the user

  • Circumstances beyond reasonable control

We will always make reasonable efforts to keep users informed in case of delays.

6. Failed Deliveries

  • In case of failed delivery due to user unavailability or incorrect details, re-delivery may be attempted based on feasibility.

  • Additional charges may apply for repeated delivery attempts.

7. Contact & Support

For delivery-related queries or assistance, please contact:

📍 Registered Office:
Deshpande Nagar, Hubli – 580029, Karnataka

📞 Mobile: +91 94811 98609
📧 Email: winzouhealth@gmail.com

Our Promise

Winzou Health strives to ensure that medicines, healthcare products, and home services reach you safely, promptly, and responsibly, because timely care matters.